Advancement Tickets Desktop
- Click this hyperlink and open Desktop to access all requests and select Advancement Tickets tab
- You can view tickets already assigned to you from the My Work tab
- Click on a request title or ID to open the request details
Actions
Take Service Request: Assign a request to yourself as the primary responsible person for this request.
Assign Service Request: Assign a request to others.
Update: Add updates to an existing service request
- Status: Change request status from New to In Process, Resolved, Closed. Check with your department leader for when to use status updates for your workflow.
- Responsible: Update name of team member primarily responsible for working this request (same as assigning a request).
- Comments: Include narratives of actions taken or status changes as needed.
Other updates include closing a request with comments, setting up a notification alert, updating delivery dates, and other activity related updates.
The Edit button is used to change the details of the original request. This is primarily used to make corrections before a ticket is in process.
